After doing a scan with Sophos (which quarantined 6 files), I realized that it wasn't going to do much against spyware or malware. After the reboot Sophos kept throwing up messages telling me that such and such file was part of a spyware program and it wasn't able to do anything to Spyware Guard 2009.
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I decided it was time to install my trusty sidekicks so I tried to install malwarebytes. Sophos didn't like that and for some reason (I think because I had allowed Sophos permission to uninstall 3rd party software). I then tried Spybot search & destroy and was not allowed to install it either. At that point I ripped out Sophos>
After ripping Sophos out I was then allowed to install 3rd party software. So, I installed malwarebytes, spybot search & destroy and Sophos (again). I wanted to give Sophos a chance so I then went ahead, as I usually do with these kind of infections, and did my patented 3 software scan with malwarebytes, spybot search & destroy and Sophos (usually I use AVG instead of Sophos).
My patented 3 software scans, in which Sophos quarantined 10 files (spybot & malwarebytes also found their share of bugs too), went as usual. Then, I waited. Usually in this same scenario, with AVG, I don't have to do much more to clean up the infected system. AVG, spybot & malwarebytes run well in tandem and spybot's "tea timer" real time feature usually catches new bugs attempting to re-infect the PC.
Within a couple of days, the same user called me back. The PC was still infected or re-infected. At that point I decided to uninstall Sophos for good. I felt that I had given it a chance on that PC. I installed AVG in the place of Sophos and AVG found several problems that Sophos did not.
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Crazy enough, the 2nd scan with malwarebytes had more items (131) than the 1st scan. So, in theory while Sophos was in charge the computer had been reinfected with malware.
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